Privacy Policy

Last updated: 30 June 2026

This Privacy Policy explains how ClientReach.ai collects, uses, and protects your personal data when you visit our website, submit a form, speak with our AI agents, or otherwise interact with our services.

1. Who we are

ClientReach.ai (“ClientReach”, “we”, “us”, or “our”) provides AI-powered client acquisition, lead generation, and business communication services. For the purposes of UK data protection law, ClientReach is the “data controller” of the personal data described in this policy. If you have any questions, contact us at privacy@clientreach.ai.

2. Information we collect

We collect the following categories of personal data:

  • Information you provide — when you complete a form (such as our newsletter, request-a-call, or booking forms), we collect details including your name, business name, email address, phone number, website, and information about your business and enquiry.
  • Booking details — when you schedule a consultation, we collect your selected date and time, time zone, and the information you provide to prepare for the meeting.
  • Conversation data — messages you send to our website chat assistant and any details you share during an AI or human call.
  • Technical and usage data — your IP address, device and browser type, and how you interact with our website, collected through analytics and similar technologies.

3. How we use your information

We use your personal data to:

  • respond to your enquiries and provide the services you request;
  • schedule, confirm, and manage consultations and bookings;
  • send you transactional messages such as appointment reminders and confirmations;
  • send marketing communications where you have consented to receive them;
  • operate, maintain, secure, and improve our website and services;
  • comply with our legal and regulatory obligations.

4. Legal bases for processing

Under UK GDPR, we rely on the following legal bases: your consent (for example, marketing messages and the newsletter); the performance of a contract or steps taken at your request before entering a contract (for example, arranging a consultation); our legitimate interests in operating and promoting our business in a way that does not override your rights; and compliance with legal obligations.

5. Marketing and messaging consent

Where you opt in, we may contact you by email, SMS, WhatsApp, or phone with relevant updates and offers. Message frequency may vary, and message and data rates may apply. You can opt out at any time by replying STOP to a message, using the unsubscribe link in our emails, or emailing us at privacy@clientreach.ai. Reply HELP for assistance. Opting out of marketing does not affect transactional messages relating to services you have requested.

6. Sharing your information

We do not sell your personal data. We share it only with trusted service providers who help us operate our business — for example, hosting, database, analytics, communications, and scheduling providers — and only to the extent necessary for them to provide their services to us. These providers are required to protect your data and may only process it on our instructions. We may also disclose information where required by law or to protect our legal rights.

7. International transfers

Some of our service providers may process data outside the UK. Where this happens, we take steps to ensure your data receives an adequate level of protection, such as relying on approved safeguards like standard contractual clauses.

8. Data retention

We keep your personal data only for as long as necessary for the purposes set out in this policy, including to meet legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymise it.

9. Your rights

Subject to applicable law, you have the right to access, correct, or delete your personal data; to restrict or object to certain processing; to data portability; and to withdraw consent at any time. To exercise any of these rights, contact us at privacy@clientreach.ai. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

10. Cookies and analytics

Our website uses cookies and similar technologies to operate the site and understand how it is used so we can improve it. You can control cookies through your browser settings. Disabling some cookies may affect how the site functions.

11. Data security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Children’s privacy

Our services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal data from children.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent changes. We encourage you to review this page periodically.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact us at privacy@clientreach.ai.